How's it going, my name is Angelo Alessandro Marucci, and I'm a Systems Engineer absorbed by the world of computer science and most of it's implications. I'm an Italian who has been through Italy in my early years, to Western Australia during my prime childhood, and settling down as optimistic teenager and adult in Panama.

Life, with it's many twists and turns, and even moreso with traveling and meeting so many great people, has given me quite the priveledge and opportunity, to learn that you really never know what to expect out of life, until you go out there and see the world for yourself.

Work Experience

Place of Work: Rootstack SA

Role: Drupal 7 Developer

Time Worked: December 2016 - August 2017

Key Functions:

• Theming and styling drupal twigs and template files to match design provided by the design department.
• Testing responsiveness of modules, features and new pages in Drupal 7.
• Custom module creation, administration, maintenance and general development process.
• Feature creation for easier maintenance and deployment

Place of Work: IFARHU - Instituto para la Formación y Aprovechamiento de Recursos Humanos

Role: Software Developer

Time Worked: June 2015 - Present

Key Functions:

• Developing both intra-institutional and publicly accessed software based mostly on laravel 4.2, 5.2 and ASP .Net MVC5 frameworks.
• Managing, developing, and implementing new resources or modules for the governmental wordpress-based website.
• Solving concerns or issues via OsTicket from various departments.
• Maintaining, developing, deploying and debugging official scholarship Concurso General platform on a year round basis.
• Performing simple database tasks regarding the scholarships platform.

Place of Work: Star Contact EGS - UPS

Role: Customer Service Representative

Time Worked: October 2014 - February 2015

Key Functions:

• Customer service rep for the 1-800-PICKUPS Hotline, for US domestic customers
• Scheduling pick-ups for both shippers, and sometimes for customers who were seeking to return a packages
• Helping clients locate facilities for dropping off packages
• General customer service revolving shipping, packaging and pickups

Place of Work: Dell Panama - Arraijan EUS

Role: Client Technical Support Associate for Anthem formely known as Wellpoint

Time Worked: December 2012 - March 2013

Key Functions:

• Password resets, account activation through Active Directory.
• Basic tech support.
• Remote desktop support, and general help desk tasks
• Registering and following up on service requests, and channeling issues to their correct destination, for elevation or further follow up.